Terms of Service

Version 2026-11-12 · Effective 12 November 2026

These Terms apply to the website at doccraft.cc and to orders for DocCraft services placed through it, by email, or by WhatsApp.

1. Who we are

DocCraft ("DocCraft", "we", "us", "our") operates the website at doccraft.cc and provides document preparation, translation, filing support, company formation support, business documentation and academic research/editing support (the "Services"). Our business address is Islamabad, Pakistan. You can contact us at info@doccraft.cc or on WhatsApp at +92 343 051 7326.

These Terms of Service ("Terms") govern your use of the website and any order for the Services. By ticking the acceptance box at checkout, clicking "I agree", or otherwise placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, do not place an order.

2. Definitions

• "Advance" means the 25% advance payment requested before work begins, unless we agree otherwise in writing.
• "Business Day" means Monday to Saturday, excluding public holidays in Islamabad, Pakistan.
• "Confirmation" means our written acceptance of your order by email or WhatsApp, after which a contract is formed.
• "Consumer" means an individual acting for purposes wholly or mainly outside that individual's trade, business, craft or profession.
• "Deliverables" means the documents, translations, filings, drafts, or other materials we provide under an order.
• "Order" means your request for Services submitted through the website, by email, or by WhatsApp.
• "Third-Party Fees" means government, registry, embassy, notary, courier, translator, bank, or other third-party charges.
• "Urgent Service" means an order that we expressly confirm in writing as urgent.

3. Eligibility

You must be at least 18 years old and have legal capacity to enter into a contract. If you order on behalf of a company, partnership, or other entity, you confirm that you have authority to bind that entity, and "you" includes that entity. You must provide accurate, current, and complete information, and you must keep it updated.

4. Scope of services

4.1 DocCraft services

DocCraft provides document preparation and support services, including drafts of legal documents: document formatting and preparation; translation; administrative filing and submission support; business documentation; company-formation support; and academic research, editing, and formatting support. The specific scope, Deliverables, exclusions, and assumptions for each service are set out in the Schedules at the end of these Terms.

4.2 Legal documentation

Our legal documentation service is a document-preparation service. We prepare drafts of contracts, affidavits, notices, powers of attorney, and other instruments based on the instructions and information you provide. We do not provide legal advice, legal representation, or legal opinions, and we do not appear in court. We may submit administrative filings on your behalf where agreed in the Confirmation. You are responsible for obtaining legal review of any document before you execute or rely on it.

Where a document is lawyer-reviewed, that review is limited to document quality and the instructions provided. It does not create a lawyer–client relationship or constitute legal advice or representation.

4.3 No professional advice

Nothing in the Services or on this website constitutes legal, tax, accounting, financial, immigration, medical, or academic advice. You should obtain independent professional advice before relying on any Deliverable for a decision with legal, financial, immigration, or academic consequences.

4.4 Schedules

The Schedules form part of these Terms. If there is a conflict between the body of these Terms and a Schedule, the Schedule prevails for the relevant Service.

5. Orders and contract formation

1. Offer. Submitting an Order is an offer to purchase the Services. It is not accepted until we issue a Confirmation and, where required, receive the Advance.
2. Quote validity. Prices and quotes are valid for 7 calendar days unless we state otherwise in writing. We may correct manifest pricing errors before Confirmation.
3. Right to decline. We may decline or cancel an Order at any time before or after Confirmation if: (a) we cannot verify your identity or source of funds under our AML/KYC obligations; (b) the request is unlawful, fraudulent, or prohibited under these Terms; (c) the request falls outside our competence or capacity; (d) a conflict of interest arises; or (e) the information you provided is materially inaccurate. If we decline after payment, we will refund the unearned portion of the Advance, less any Third-Party Fees already incurred.
4. Your review. You are responsible for reviewing the Confirmation and all instructions, names, dates, numbers, and facts. We are entitled to rely on the information you provide.
5. Changes. Changes requested after Confirmation must be agreed in writing. We may charge an adjustment fee and revise the timeline.
6. Advance and balance. Unless agreed otherwise, you must pay a 25% Advance before work begins and the balance on delivery. We accept bank transfer, Easypaisa, and Wise. Payment must be made only to the official account details we provide in writing. We are not liable for payments made to any other account, and you are responsible for verifying the account name and number before paying.
7. Taxes. Prices are exclusive of applicable taxes unless stated otherwise. We may add applicable sales tax, withholding, or similar charges. Government and Third-Party Fees are pass-through amounts and are not included unless expressly stated. We will issue a receipt or invoice on request.
8. No set-off. You may not set off any amount you claim against fees due to us without our written agreement.

6. Your obligations

You agree to:

1. provide accurate, complete, and lawful information, documents, and instructions, and promptly correct any errors;
2. cooperate with reasonable requests for information, identification, authorisation, and signatures;
3. ensure you have the right to use and disclose all documents and information you provide, including personal data of third parties;
4. comply with all applicable laws and with any requirements of courts, registries, embassies, universities, banks, and other authorities;
5. not request, and not use the Services to create, any forged, falsified, misleading, or fraudulent document;
6. not use the Services for academic cheating or for any purpose that breaches an institution's academic-integrity rules;
7. not rely on DocCraft for immigration advice, and use a suitably licensed adviser where immigration advice is needed;
8. complete our AML/KYC and identity-verification requests;
9. keep copies of all documents you send us; and
10. notify us promptly of any change that affects the Order.

7. Turnaround, delivery and urgent work

1. Estimates. Turnaround times are estimates in Business Days and run from Confirmation and receipt of the Advance and all required information, not from your initial enquiry. Estimates are not guarantees.
2. Dependencies. Timelines assume timely cooperation and depend on third parties such as courts, registries, embassies, universities, banks, translators, couriers, and government portals. We are not responsible for delays caused by those third parties or by events outside our reasonable control.
3. Urgent Service. Urgent Service is available only if we confirm it in writing. It may carry a surcharge and is subject to capacity. The cancellation window for Urgent Service is 1 calendar day from Confirmation.
4. Delivery. We deliver by email, WhatsApp, or a secure link to the contact details you provide. Delivery is deemed complete when we send the Deliverable to those details, even if you do not open or read it.
5. Originals and courier. If original documents are required, you are responsible for sending them by a tracked and insured method. Risk in originals passes to you on dispatch by us. We are not liable for loss or delay in transit except to the extent caused by our wilful misconduct.

8. Revisions and acceptance

1. Included revision. Unless the relevant Schedule says otherwise, each Order includes one round of reasonable revisions to correct errors or bring the Deliverable into line with the agreed scope.
2. Out-of-scope changes. New instructions, changes of scope, or changes of facts after delivery are not revisions and may be charged separately.
3. Acceptance. You must notify us in writing of any defect within 7 calendar days after delivery. If you do not, the Deliverable is deemed accepted, except for latent defects that could not reasonably have been discovered.
4. Remedy. For a valid defect claim, we will re-perform the affected Deliverable or refund the fee for the affected Deliverable, at our option. This is your exclusive remedy for defects, subject to your non-waivable statutory rights.

9. Fees, refunds and cancellation

9.1 Fees

Fees are set out in the Confirmation or the applicable Schedule. Unless agreed otherwise, the Advance is 25% and the balance is payable on delivery. Third-Party Fees are payable in addition and may need to be paid upfront.

9.2 Cancellation by you

1. Standard Service. You may cancel a standard Order within 3 calendar days after Confirmation and receive a full refund of the amount you have paid for that Order.
2. Urgent Service. You may cancel an Urgent Service within 1 calendar day after Confirmation and receive a full refund of the amount you have paid for that Order.
3. Third-Party Fees. Third-Party Fees already paid or committed to third parties are not refundable, except where the third party refunds them to us.
4. After the window. After the applicable cancellation window, fees are non-refundable except where we fail to deliver the agreed Deliverable or the Deliverable has a defect that we cannot remedy under clause 8.
5. Processing. Approved refunds are processed within 7–10 Business Days to the original payment method, subject to bank or payment-provider timelines. We may deduct reasonable transaction charges actually incurred.
6. Statutory rights. This clause does not limit any non-waivable cancellation or refund right you have under clause 10.

9.3 Cancellation by us

We may cancel an Order under clause 5.3 or if you materially breach these Terms. If we cancel for a reason not caused by you, we will refund the unearned portion of the Advance. If we cancel because of your breach, we may retain fees for work already performed and Third-Party Fees incurred.

9.4 Chargebacks

If you have a concern about a payment, please contact us first at info@doccraft.cc so we can try to resolve it. If you initiate a chargeback without contacting us, we may provide the payment provider with the Confirmation, delivery records, consent records, and correspondence. We may recover reasonable costs of responding to an unjustified chargeback.

10. Consumer rights

1. No exclusion of mandatory rights. Nothing in these Terms excludes or limits any right you have under mandatory consumer law in your country of residence.
2. UK and EU consumers. If you are a consumer in the United Kingdom or the European Union, you may have a 14-day right to cancel a distance contract for services under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or equivalent EU law. If you ask us to begin work during that period and then cancel, you may be required to pay for the service provided up to cancellation. For digital content supplied immediately, we will ask for your express consent and acknowledgement that you lose the cancellation right.
3. Pakistan. Consumers in Pakistan may have rights under applicable federal, provincial, or Islamabad consumer-protection law, including the Islamabad Consumer Protection Act 1995 and its amendments. Those rights are not affected.
4. Complaints and evidence. We will provide a receipt or invoice and will deal with complaints under clause 22.

11. Liability and indemnity

1. No guarantee of outcome. We do not guarantee that any authority, court, registry, embassy, university, bank, or other third party will accept, approve, register, or act on a Deliverable. Acceptance depends on third-party requirements and discretion.
2. Cap. To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with an Order is limited to the fees actually paid by you for that Order.
3. Excluded loss. We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, loss of reputation, or loss of data, except to the extent such loss is caused by our fraud, wilful misconduct, or gross negligence.
4. Carve-outs. Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.
5. Indemnity. You will indemnify and hold harmless DocCraft and its personnel against claims, losses, penalties, and reasonable costs arising from: (a) your breach of these Terms; (b) your unlawful or prohibited use of the Services; (c) inaccurate or incomplete information you provide; (d) any forged, falsified, or misleading document you request or supply; (e) any academic-integrity or contract-cheating claim arising from your use of the Services; or (f) your infringement of a third party's rights.
6. Force majeure. We are not liable for failure or delay caused by events outside our reasonable control, including natural disasters, epidemics, war, civil unrest, strikes, utility or internet failures, government action, or third-party platform outages.
7. Third-party services. Third-party providers (including translators, couriers, banks, and government portals) are independent. We are not responsible for their acts or omissions, except to the extent we have agreed otherwise in writing.
8. Entire agreement and no reliance. These Terms, the Confirmation, and the Schedules are the entire agreement between us and supersede all prior discussions. You acknowledge that you have not relied on any statement, marketing claim, estimate, or representation that is not expressly set out in the Confirmation, except for fraudulent misrepresentation.
9. Survival. Clauses that by their nature should survive termination, including clauses 9, 11, 12, 13, 18, and 21, survive.

12. Confidentiality and data

1. We will keep your confidential information confidential and use it only to provide the Services, comply with law, and manage our relationship with you.
2. We treat your information as confidential, but our document-preparation services do not create legal professional privilege. If you need privileged legal advice, consult a lawyer of your choice.
3. We may share information with our personnel, subcontractors, translators, couriers, and third-party providers who need it to perform the Services, subject to confidentiality obligations. We may use cloud, messaging, and payment providers as described in our Privacy Policy.
4. We may disclose information where required by law, court order, regulator, or to prevent fraud or harm, or to enforce these Terms.
5. Our data practices, retention periods, and your rights are set out in our Privacy Policy.

13. Intellectual property

1. On full payment, you own the Deliverables created specifically for you, subject to any third-party rights and any pre-existing materials.
2. DocCraft retains all rights in its templates, precedents, methods, know-how, software, and branding. We grant you a non-exclusive, non-transferable licence to use those materials only as incorporated in the Deliverables for their intended purpose.
3. You must not resell, sublicense, or represent our templates as your own, except as part of a Deliverable for your own use.
4. You grant us a licence to use the information and materials you provide solely to perform the Services.
5. If you send feedback or suggestions, we may use them without restriction or payment.

14. AML, KYC, sanctions and anti-bribery

1. We are required to comply with applicable anti-money-laundering, counter-terrorism-financing, sanctions, and anti-bribery laws, including the Anti-Money Laundering Act 2010 and the requirements of our supervisory body.
2. We may ask for identity documents, beneficial-ownership information, source-of-funds evidence, and other information. We may verify your identity through third-party providers.
3. We may refuse, suspend, or terminate an Order if we cannot complete customer due diligence, if a sanctions match arises, or if we suspect unlawful activity.
4. We may be required to report suspicious transactions to the relevant authorities and may be prohibited from telling you about a report (tipping-off).
5. We keep AML/KYC records for at least 5 years after the end of the relationship or the transaction, or longer if required by law.
6. You confirm that you are not subject to sanctions and that the funds used are lawful. You must not offer or accept bribes or improper payments in connection with the Services.

15. Prohibited requests

You must not use the Services to:

1. create, alter, or submit any forged, falsified, backdated, or misleading document, including bank statements, degrees, certificates, experience letters, affidavits, or identity documents;
2. commit or facilitate fraud, cheating, impersonation, or any offence under the Pakistan Penal Code or any other law;
3. produce work for a student that is intended to be submitted as the student's own assessed work, or otherwise engage in contract cheating;
4. obtain or provide immigration advice without the required authorisation;
5. infringe intellectual property, breach confidentiality, or violate privacy rights;
6. harass, threaten, or defame any person, or distribute malware; or
7. violate any applicable law, regulation, court order, or professional rule.

We may refuse, cancel, or report any request that we reasonably believe breaches this clause, and we may retain related records. We may also cooperate with law enforcement and regulators.

16. Service-specific terms

The following Schedules apply to the relevant Service and form part of these Terms. They set out scope, client inputs, Deliverables, timelines, exclusions, and specific disclaimers.

• Schedule A — Legal documentation
• Schedule B — Translation
• Schedule C — Filing and submission
• Schedule D — Company formation and banking introductions
• Schedule E — Business documentation
• Schedule F — Academic and personal

17. Termination and lien

1. Either party may terminate an Order by written notice. Termination does not affect rights and obligations accrued before termination.
2. On termination, you must pay for work performed and Third-Party Fees incurred up to termination. We will refund any unearned Advance, subject to clause 9.
3. We may retain documents and Deliverables until outstanding fees are paid (a lien), to the extent permitted by law.
4. We may retain copies as required by law, regulation, professional rules, or our AML/KYC obligations.

18. Disputes and governing law

1. Negotiation. If a dispute arises, the parties will first try to resolve it in good faith by written notice and negotiation for at least 30 days.
2. Mediation. If negotiation fails, the parties will attempt mediation before a mediator agreed by both parties, in Islamabad.
3. Courts. Subject to clauses 18.1 and 18.2 and to any non-waivable consumer right, the courts of Islamabad, Pakistan have exclusive jurisdiction, and the laws of Pakistan govern these Terms.
4. Consumer routes. Nothing in this clause prevents a consumer from using a consumer court or regulator available under mandatory law.
5. Foreign mandatory rights. If you are a consumer resident outside Pakistan, nothing in this clause deprives you of the protection of mandatory laws of your country of residence.

19. Notices

Notices to us must be sent to info@doccraft.cc. Notices to you may be sent to the email address or WhatsApp number you provide. A notice is deemed received: (a) if by email, on the next Business Day after sending if no bounce-back is received; and (b) if by WhatsApp, when sent during working hours, or on the next Business Day if sent outside working hours.

20. Changes and versioning

1. We may update these Terms from time to time. The version and effective date are shown at the top of this page.
2. We will give reasonable notice of material changes by posting the updated Terms and, where appropriate, by email or WhatsApp.
3. The Terms in force at the time of Confirmation govern that Order, unless you agree to the updated Terms.
4. We record the version you accept at checkout, together with the time and technical details, as evidence of consent.

21. General

1. Assignment. You may not assign or transfer an Order without our written consent. We may assign our rights to an affiliate or successor, provided your rights are not adversely affected.
2. Subcontracting. We may subcontract parts of the Services to suitably qualified providers, subject to confidentiality and data-protection obligations.
3. Severability. If a provision is held invalid or unenforceable, the remaining provisions continue in force.
4. Waiver. A failure or delay in enforcing a right is not a waiver of that right.
5. Entire agreement. These Terms, the Confirmation, and the Schedules are the entire agreement and supersede prior discussions, subject to clause 11.8.
6. Third-party rights. No person other than the parties has rights under these Terms, except as required by law.
7. Language. These Terms are in English. Any translation is for convenience only; the English version prevails.
8. Headings. Headings are for convenience only and do not affect interpretation.

22. Contact and complaints

For questions, complaints, or notices, contact us at info@doccraft.cc or WhatsApp +92 343 051 7326. Our business address is Islamabad, Pakistan. We aim to acknowledge complaints within 2 Business Days and respond within 10 Business Days. You may also complain to the relevant consumer-protection authority.

Schedule A — Legal documentation

Scope. Preparation of drafts of legal instruments under the law of Pakistan, as agreed in the Confirmation. This is a document-preparation service, not legal advice or representation. Foreign-law work is not undertaken; you should consult a lawyer qualified in the relevant jurisdiction.

Client inputs. Complete facts, instructions, identity documents, and any required authorisations. You are responsible for the accuracy of facts and for verifying names, dates, numbers, and property details.

Execution and formality. Certain documents require specific formalities, such as stamp paper, oath or affirmation before an oath commissioner or notary, witnesses, photographs, biometric verification, consular or MOFA legalisation/apostille, or registration. We will explain the requirements for the agreed document, but you are responsible for completing execution and registration correctly.

Exclusions. No guarantee of enforceability, acceptance by a court or authority, or a particular legal outcome. We do not provide tax, accounting, or foreign-law advice. Court representation is not included.

Schedule B — Translation

Scope. Translation of documents into or from the languages agreed in the Confirmation. Certification, notarisation, attestation, apostille, embassy legalisation, and courier are separate services and may attract Third-Party Fees.

Client inputs. Legible source documents and any glossary or terminology preferences. You are responsible for confirming the receiving authority's requirements (for example, certified, notarised, attested, or apostilled translation).

Deliverables. A translated document, with a translator's certificate where agreed. Formatting may differ from the source where necessary.

Acceptance. We do not guarantee that any authority, embassy, university, or registry will accept a translation. Requirements vary and can change. You must confirm them before ordering.

Defects. If a translation contains a material error, notify us within 7 calendar days. We will correct it or refund the fee for the affected document, subject to clause 8 and clause 11.

Schedule C — Filing and submission

Scope. Administrative preparation and submission of filings to the authorities agreed in the Confirmation, such as SECP, FBR, or a government or regulatory portal.

Authorisation. You must provide the authorisations, portal credentials, digital signatures, board resolutions, and powers of attorney required for us to file on your behalf. You must keep your credentials secure and notify us of any change.

Fees. Government fees, taxes, penalties, and portal charges are Third-Party Fees and are payable by you. They are non-refundable once paid or committed.

Outcomes. We do not guarantee approval, registration, or a particular processing time. Authorities may raise queries, reject filings, or change requirements. We will notify you of queries and may charge for additional work.

Exclusions. Ongoing compliance, annual filings, bookkeeping, tax advice, and representation in disputes are not included unless expressly agreed.

Schedule D — Company formation and banking introductions

Scope. Support for forming a UK limited company or a US LLC, and introductions to banking providers, as agreed in the Confirmation.

Third-party providers. Formation and filing may be carried out through third-party formation and filing providers. You may need to contract directly with those providers and complete their identity-verification and AML/KYC checks.

UK requirements. UK companies must comply with identity-verification, registered-office, confirmation-statement, and filing requirements. Requirements can change; you are responsible for ongoing compliance.

US requirements. A US LLC must comply with state annual-report, franchise-tax, and applicable federal tax and reporting obligations. You are responsible for ongoing compliance.

Banking introductions. A banking introduction is an introduction only. We do not guarantee that a bank will open an account or approve any product. We are not a financial adviser. If we receive a referral fee from a provider, we will disclose it on request.

Exclusions. Ongoing company-secretarial, accounting, tax, audit, and compliance services are not included unless expressly agreed. We do not provide legal or tax advice on the law of the company's jurisdiction; you should obtain local advice.

Fees. Government, registry, and bank fees are Third-Party Fees and are non-refundable once paid or committed. If formation fails because of inaccurate information you provide or because you fail identity verification, fees for work performed and Third-Party Fees are non-refundable.

Schedule E — Business documentation

Scope. Preparation of company profiles, business plans, capability statements, policies, and compliance documentation, as agreed in the Confirmation.

Client inputs. Accurate business, financial, and operational information. You are responsible for the truth and accuracy of the information in the Deliverable.

No guarantee. We do not guarantee funding, investment, tender success, approval, or any commercial outcome. The Deliverable is a document, not a promise of results.

Reliance. Third parties rely on the Deliverable at their own risk. You must not use the Deliverable to mislead any person.

Schedule F — Academic and personal (research/editing only)

Scope. Research assistance, editing, proofreading, formatting, referencing, and study support for the document agreed in the Confirmation.

Your responsibilities. You confirm that your use of the Deliverable complies with your institution's academic-integrity rules and all applicable law. You are responsible for the work you submit and for any academic misconduct arising from your use of the Services.

No guarantee. We do not guarantee grades, admission, scholarships, visas, or any academic or immigration outcome.

Immigration. We do not provide immigration advice. If you need immigration advice, use a suitably licensed adviser in the relevant country.

Personal documents. We do not create or alter identity documents, certificates, bank statements, or other official records. We may refuse any request that appears fraudulent or unlawful.

End of Terms. Version 2026-11-12.